Shipping policy

1.Who pays for custom charges/ duties/ taxes for international parcels?

Custom charges, duties, or taxes levied by your country is out of my control and they are 100% Buyers’ responsibility. Please check your country’s rule on these charges before placing an order.

2. What happens when a package is lost?

In unfortunate event of lost parcel due to post office error, I will refund 50% of mold price after filing a claim with USPS.

The filing claim process will take 2- 4 weeks before you receive 50% refund on lost package.

3. What to do if package delivery is delayed by USPS?

In case your package is not delivered on time (with tracking status “Delayed”) ; or your package is being held at the post office (with a status “Available For Pick Up”), please contact your post office directly with question.

Please keep in mind that during this time delivery is slower than usual.

4. What to do if your tracking status says “Delivered” but you don’t see your package?

If USPS tracking shows your package is “Delivered”, it is out of my control if the package is delivered but stolen. Please contact your Local USPS to resolve since I can’t offer refund on a stolen package.